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REVISED 02/10/2011
It is the responsibility of the hirer to ensure that the correct size and colour items are ordered. Discovery that the chair covers are the incorrect size or shape may result in them not fitting. In this instance we are not able to offer refunds and any outstanding payments are still due. We are happy to liaise with your venue to establish the chair types and table sizes but please be aware that it is your responsibility to ensure that they are aware of the above should they give incorrect information. Please note that upon booking a £100 deposit is payable to secure your booking and the remainder amount paid in full four weeks before wedding. A £100 deposit in addition to the full payment is required to cover damage and loss. Should there be any damages or items missing the deposit will be returned by cheque minus the cost of damages or replacements. We will contact you and provide a statement of costs should we need to take costs for breakages. We are able to take provisional bookings without deposit but please be aware that no booking is confirmed with us until deposit is received. Any cheques are to be made payable to Venue Decorations 4U. The booking deposit is non-refundable upon cancellation. Should you need to cancel your booking with less than 2 months notice then the full balance is due. Cancellation with more than 2 months notice will incur no further charges but will result in loss of deposit. The damages deposit is refundable should you need to cancel your booking with us. Final number of required items does not need to be confirmed until 2 weeks prior to your event and slight changes to numbers can be made after this time at our discretion. We are aware that it is near impossible to predict final numbers when placing an initial booking but do expect to be kept informed should your numbers rise or fall dramatically between these times. There are no penalty charges made for numbers which decrease and the final invoice is always calculated to your final confirmed numbers. The final amount of hired items you request are the total amount of items we expect back from you following your event. The cost of missing or damaged items will be deducted from your £100 breakage/loss deposit. You are responsible for ensuring all items hired are available for return/collection. Any arrangements that are made with your venue to ensure the safe keeping of items before, during or after use until a time when we are able to collect the items are still your responsibility. Any loss or damage by your venue will still require full payment by yourself. We are not able to cover chairs that are not made available to us on the day. Standard laundering of hired items is included in all of our prices, and stains resulting from accidental spillage of food and drinks, and marks made at the bottom of chair covers from guests shoes are considered standard stains and part of the enjoyment of your day! These are therefore not charged additionally for. However, any damage that is perceived to have been caused purposefully or resulting from guests standing on the seat of the covers or treating any item without due care (e.g. resulting in rips, breakages, footprints on the seats, children being allowed to draw on the items, burns from candles, cigarette burns etc) will result in us having to issue a full replacement charge, currently £10.00 per chair cover and £2.50 per organza sash. IMPORTANT Payment of your deposit and/or signature of completed booking confirmation, is deemed as you having read, understood and accepted the above terms and conditions. A copy will be printed for you to keep with your booking form.
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